Customer Reviews

Just helping a friend

I rented two storage units and have had a great experience. It is very clean. The people who work here are very friendly and very knowledgeable

Happy with my temperature controlled indoor storage unit!

Donna is the best! I highly recommend Fairfield Storage. The facility is clean and well managed. Customer service is the best.

Donna was extremely helpful and made renting my unit quite quick and easy

My experience using Fairfield Storage's unit for my personal belongings was exceptional. The grounds-keeping & individual storage units are immaculate and free of debris of ANY kind, and the staff are courteous, helpful and always willing to answer questions. I would recommend FAIRFIELD STORAGE to anyone who needs storage service. Thank you for a job WELL DONE!

Very very good service! They care about their customers, and after what I've been through, and the not knowing, I'll definitely take that!! Wonderful, beautiful, kind, loving business owners, thank you again.

Clean, convenient, secure.

I love that you can rent a unit online and put a move in date online. I had some questions about the rental process and the representative Donna reached out to and was extremely helpful. I was able to successfully rent my unit that day and move in with out having to go into the office. I needed this unit quickly due to my mother passing and I needed to store some of her things. Donna made this an easy process during this time of bereavement for my family.

Very clean and well kept facility, good value for your money.

This place is accessible during all business hours and after hours. Always spotlessly clean. Associates are awesome to deal with. Thanks, D. Sunderhaus

The staff and management at Fairfield Storage are friendly and helpful. It was convenient for us to rent there, and it always seemed pretty well maintained.

Very clean and easy to access my unit. The people are very friendly and helpful there.

Very clean, easy access to get in and out, and friendly office staff..

We rented from Fairfield Storage for about 3 years. Clean dry units, friendly staff. My only 2 complaints are that there's not a dumpster on site and the rent increased at least 3 times.

The manager is amazing! Great customer service + friendly.

Awesome staff great people!

I have rented from Fairfield Storage for almost a year. I had a larger unit before and when I asked to switch, management helped me with choosing the right one. They did not try to sell me a larger unit than what I needed. They were honest. This storage location is located in a great place on 127, Pleasant Rd. Really secure. I would rent from this place again if I was coming to Fairfield.

Nice people. 💜💜 Thank you

Very easy to work with. Clear on expectations and very friendly.

Nice

Everything was top-notch, from the service to the facilities. Our storage unit was clean and dry and climate-controlled. We stored a number of family heirlooms for over two years. Everything was as clean and dry as it was the day we put it in! Highly recommended!

Great to work with. Flexible, pretty clean and quiet. Would highly recommend.

Mrs. Donna has provided the best customer service I have ever received from a storage business. I called around to 15 storage facilities and none of their reps gave me exceptional service like this lady provided. I explained what I needed and she made sure I was satisfied with what I was offered. We need more customer service like this employee displayed to me and my family.

Rented here for about 10 months while my family transitioned cities. A huge bonus was having a uhaul rental right down the street which made moves a breeze. Would rent here again if we ever had a reason to.

I love Fairfield Storage. This makes the third time I have used them during a transition of housing. The staff are always friendly and courteous, the property is always well-maintained, and the process now in renting a unit online is so convenient. I wouldn't trust any company more with my belongings than Fairfield Storage.

Clean, well maintained facility. Responsive, helpful staff. Easy access and good safety measures. Would recommend to others.

Great customer service, great location and reasonable pricing! THANK YOU FOR ALL YOUR HELP!

Very friendly staff, And very helpful and understanding during this time(pandemic), Thank you Fairfield Storage

Great experience. The temperature controlled unit was very clean. Customer service was top notch. Thanks!!

We have had a wonderful experience with renting a unit from Fairfield storage. Your representative Donna Roselle has been terrific in helping us find the right size unit and proving to us that this was going to be a good decision to hold our property there during the move to a new house. Donna is professional and represents your company very well. You should be very proud to have such an employee.

Staff professional and polite. Ease of doing business in matter of minutes. Very nice facility. Shout out to Donna who helped me. You ROCK!

I was very pleased with Donna Roselle she she was very helpful picking out the size of unit I would need and explained everything involved to obtain the space. Thank you so much. Tim Spradling

I have rented from your Fairfield location twice before, I felt with Donna both times as well as this time, and I can say it is without exception the best and friendliest service I have received from a company service lady or gentleman. I hope you will recognize this person as she represents a very positive view of your company values. Sincerely, Danny Lintz, dannylintz751@gmail.com

Donna has been an absolute pleasure to work with at Fairfield Storage. From finding us the perfect interior storage space to even recommending potential home repair specialists, Donna has gone above and beyond to make our rental experience a great one! Thank you again Donna, and Fairfield Storage!

Have utilized storage at the Fairfield location multiple times, outstanding service and exceptionally clean facility. Recommend highly.

Clean, convenient. Will use them again.

I've had nothing short of a great experience with the Fairfield storage, Donna has helped me tremendously with the last 3 years when renting a unit for my motorcycle. Donna is so polite and professional when discussing the storage units and pricing.

Fairfield Storage - Great rates, easy to use and a safe place to store!!

Every store carries a different selection. Nice experience

Great customer service! Someone is there to listen and address anything that may come up - though nothing has. The facility is clean and well managed! And it is worth driving to Fairfield for the good prices and peace of mind.

Great customer service and easy rental process. The facility is also very clean and well maintained. I am glad to choose this facility for my storage needs!

Rates are very good and the Manager is awesome! I drive past multiple storage facilities that are closer to go to Fairfield Storage.

Would recommend. Maintenance would rate much better then average storage facility.

Very clean units, very knowledgeable staff who have met all my needs. The Secure facility provides pace of mind knowing my things are safe and secure. I would highly recommend Fairfield Storage.

Fantastic customer service! Unit is clean, accessible, easy to get to and hours are generous. They went above and beyond to accommodate my needs. Camera surveillance and management are on point. I forgot to lock my unit and was promptly informed, and they offered to get me a new lock to secure it if I was unable to do so. Thank you for being outstanding!

A perfect experience. I had never rented a storage locker before and I had heard horror stories about how bad some storage facilities can be .. I am very happy to say NOT Fairfield storage they were excellent from the moment I called to get a price all the way through the process of rental an return. The place was very clean. They had great customer service They had a great price They were easy to deal with both moving in and moving out. they billed what they say they were going to bill when they said there going to bill ... no hidden costs .. No raising the price . They have it all no need to look elsewhere. Thank you for an excellent experience I would highly recommend them

The facility is clean and debris free. Units are swept out and ready for move in......the cart was missing from my building but my space wasn't very far from the door. It's helpful for my needs.

OK.

The person I spoke with (Donna) was very helpful. She processed my requests very fast. She knew the answers to the questions I had and after discussing what I needed, she found me the right space. The unit was dry, clean and just what I needed.

Wonderful spaces, extremely helpful and lovely staff!

Facility is super clean and customer service is outstanding.

Friendly, helpful staff! Very clean facilities!

Donna was amazing!! The property is spotless, as well as the units themselves. Donna was super accommodating and helped us with everything we needed. I’ve been to storage facilities before, and this one is the best hands down!!

Donna was very helpful and patient. We'll be back!!

Scott was such a great guy and very courteous. He showed us the size of the unit and drove is down to see it. He made us feel welcome not only as customers but also that our belongings are going to be safe and locked up tight while we are away. The prices are very reasonable for what they offer. We highly recommend their services. THE BEST IN BUTLER COUNTY!!

I had a great experience renting from Fairfield Storage. I used to rent from the "Orange Guys" and it was horrible. My rates kept going up and the facility kept running down. Donna at Fairfield Storage was very professional and friendly when I rented my new unit. A much better experience than what I received in the past from the "Public" guys.

Finally moved and found space for everything

We rented a unit yesterday from Fairfield storage and was a very nice experience. Staff was great. I love the feature that our unit has an alarm on it. Clean and easy access. Cost wise is reasonable to for the size of unit we got. Thank you.

I like Fairfield Storage been doing business with them for three years now. I have plenty of storage places near where I live but, I rather travel 23 minutes because this place is clean up to date, and the people are nice and understanding!

I just rented a 10×10 unit at your fairfield location. I met with Donna 1st to start the rental proccess on Wednesday, and then came back on Thursday to store my trailer, then meeting with Scott. I could not be more impressed with the way I was dealt with, not only were they professional, and very personable, but extremely helpfull. I am disabled and they both took the time to go over details most other business personel would"nt have attempted to do , as have happened to me . they are the type you want to be the faces of your company. Sincerely, Danny Lintz

Fairfield storage is number one around the area They are very friendly and no hassle with getting a unit . I live out of state everything was very easy to set up online . So if anyone needs a storage unit I advise you to go with them .

I just rented there, the spaces are great. Very secure and clean grounds. Very helpful staff that actually occupy the office during business hours opposed to other storage places.I'm very satisfied

Expensive

Just wish I could figure out the online bill pay feature.

Very easy to work with. Check for multi-month deals; they can save you a lot of money.

I really love this storage place not only is it close to were i live but they keep it nice and clean. I also like the level of security they have an knowing there someone is on sight aswell is trulying AWESOME! I also like the fact that if you accidentally dont close your unit completely that you'll receive an email or notification from them asking contact. Yes i have done this before lol. Its very well kept and convenient aswell as the pricing is the best around by far. Believe me i checked around before makeing my final decision. Check them out for your self and ask as many questions as you like cuz that's what I did.

Fairfield storage is great. Great staff, great location, great prices, clean storage units, secure storage units and so many other positives. I love that they offer all your moving supplies in the office. I would recommend Fairfield storage to my family and friends.

I have been renting from Fairfield Storage and I have no complaints. The property is clean, staff is knowledgable, and the price's are terrific. I feel its the best storage rental in the area hands down.

Great customer service! The whole area is clean and very safe. You have access from 5 AM to 11 PM. The units are easy to get to, but only by those with the access code, and your belongings are protected by alarm and your lock. Would highly recommend Fairfield Storage to anyone needing a storage unit.

Great price, service and cleanliness compared to the big name storage places. Donna is a great manager and I enjoyed the experience of just checking out the units until I was ready to decide on what I wanted. Wish I had checked this place out sooner

Very well maintained. Nice on premise staff. 24 hour access is available for a small fee. Gated and security cameras keep your valuable property safe and they also have climate controlled units as well. #5stars #ruhltechservices #groupcincy™️

Amazing customer service...I had them call me every Monday for the past month because I was waiting on something on my end to go through before I purchase a unit. They didn’t miss one call and were great! Highly recommend them for your storage needs

Very easy to work with... a little more expensive then other places, but well worth it. Units are extremely clean and climate controlled.

Very friendly and extremely helpful. Very happy with my choice so far.

Ms. Donna was very helpful, and was very patient with me and all of my questions. Love her customer service skills.

Fairfield storage workers are always professional and considerate to people's unique situations! Highly recommend!

This storage facility is spotless-extremely well cared for. The customer service is top-notch!

Custimer service was excellent!!!!

Manager was very friendly and knowledgeable. Explained all options in detail.

Very nice place. Secure and good location. Very friendly. Price was higher than I expected.

Ok

Donna was very helpful width the whole process. We just moved to town from outof state and she made us feel very good about picking Fairfield. I feel like my stuff is safe and good people are there in case of emergencies.

Reserved my storage unit online, arrived at 5:00 the next day and the staff was happy to help me and answer all my questions, even though they close at 5. Building clean and storage unit clean. Very happy.

Donna is the front office was awesome. Unfortunately with my work schedule I was not able to make it in to the office to rent my unit minutes before closing. Donna was so kind and helpful in helping me decide what size unit I needed.

3 words, Climate Controlled Units.

Great place! Very convenient, always clean, and friendly staff! I always recommend Fairfield Storage to anyone who asks about Storage facilities

Have been there for many years, it it clean and well run but think renters that have been there long term should be given some kind of a break, i know they run special, why not give long term renters a price break on the months that specials are available.

Fairfield Storage is a very clean, secure facility. It is easily accessible to it's customers with very competent management.

Very clean at all times. I've had no issues over the last year I've been there. It's well secured, various camera's, nice location. Definitely check this place out if your looking for storage room.

Easy access to facility. Nice, clean, just as advertised. Helpful and friendly staff. Would recommend using anytime.

The staff are always very friendly and helpful when needed. The grounds and storage buildings are always kept exceptionally clean. In the yr and half I've had my personal belongings stored here, I have never encountered any problems.

Tops in my book. Great staff always helpful, owe the all a lot of KUDO'S. Thanks Dennis O'Connor

I looked at three different storage companies in Fairfield. Fairfield Storage was by far the cleanest and most friendly found. I'm very pleased with the staff and facilities.

Great Staff and Facility

This place is so clean and well kept!! It's amazing! And the staff member I met (Donna) was the sweetest, most polite person. She really made you feel comfortable with storing my belongings there. Great prices too!! I really recommend this place!

Fairfield Storage is very clean. The security system is great, and the staff are always available to answer your questions.

Very clean and the personnel is very helpful. I would definitely recommend Fairfield Storage to friends and family

This storage unit is very clean and the employees are professional. Someone is always available to answer any questions I've had. Payments can be made easily online. And security is always a top priority. I would highly recommend.

What I love about Fairfield Storage is that it is so clean; and the personnel are very professional, friendly, helpful.... and courteous! You will not go wrong renting a space from them! I have had a storage space for three years now!

I find Fairfield Storage to be very user friendly. The staff is helpful and polite and the facility is clean and bright. Safety and security seem to be a priority, and I really appreciate the fact that the manager lives on site.

Fairly clean but prices go up about every 6 to 9 months getting very expensive